During his 24-year tenure at the FBI, Chris Voss developed a set of negotiation skills that apply as aptly to everyday life as they did in high-stakes national and international crime. He rose to become the bureau’s lead hostage negotiator, handling more than 150 international cases, and now he’s CEO and founder of the Black Swan Group, where he and his team train individuals and executives to be effective negotiators.

Also trained by Scotland Yard and Harvard Law School, Chris has shared his unique insight through his bestselling book “Never Split the Difference: Negotiating as if Your Life Depended on It.” Now, through his MasterClass, he’s sharing his field-tested techniques with you.

In Chris’s MasterClass, learn tactical empathy and a collaborative approach to negotiating based on human nature. Chris teaches you advanced communication skills like mirroring, labeling, and mastering your delivery. He uses mock negotiations and real-life lessons from his time at the FBI, including a Chase Manhattan Bank robbery and an international kidnapping, to give you the tools you can use every day, whether you’re negotiating a job offer or a car lease or simply want to enjoy better communication with your family. Learn how to discover critical pieces of information, bargain like a pro, and change the dynamic of your interactions so you can experience better outcomes and get more of what you want out of life.

In this online class, you’ll learn about:

• Mirroring and labeling
• Negotiation tactics and strategies
• Communication skills
• How to negotiate a salary
• Bargaining
• Finding black swans
• Creating the illusion of control
• Psychological tools
• Body language and speech patterns
• How and when to be assertive

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